Privacy Policy – r789 Pakistan Online Gaming Platform

1 Introduction

r789 ("we", "us", "our" or "the Platform") operates the website at r789.vin and the associated mobile application. As an online gaming platform serving players in Pakistan, we process certain personal information in the course of providing our services — which include live casino games, slot games, sports betting with a focus on cricket, and PKR-denominated payment transactions.

This Privacy Policy explains what categories of personal data we collect from you, the purposes for which that data is processed, how long we retain it, who we share it with and what rights you have in relation to your data. We are committed to handling all personal information responsibly and in a manner consistent with our obligation to treat our players with transparency and respect.

By registering an account on r789 or by continuing to use the platform after this policy has been published, you acknowledge that you have read and understood how your data is handled as described here. If you do not agree with any part of this policy, you should discontinue use of the platform and contact support to close your account.

2 Data We Collect

r789 collects personal data in several ways — directly from you when you register or interact with the platform, automatically as you use the service, and in some cases from third-party payment providers. The categories of data we collect include:

We do not knowingly collect sensitive personal data beyond what is necessary for identity verification and regulatory compliance purposes. We do not collect biometric data or health information.

3 How We Use Your Data

r789 uses the personal data we collect only for legitimate purposes directly connected to operating the platform and providing services to you. We do not use your data for purposes that are incompatible with why it was originally collected. The main purposes for which we process your data are:

• Account creation and management: To register your account, verify your identity, and maintain your player profile throughout your time on the platform.
• Payment processing: To facilitate PKR deposits via JazzCash, Easypaisa, Raast, Bank Transfer and other supported methods, and to process withdrawal requests back to your registered payment method.
• Platform operation: To deliver the games, betting markets, live casino services and other features you access through your account.
• Promotions and bonuses: To assess your eligibility for specific bonus offers, track wagering progress and apply promotional credits where applicable.
• Responsible gaming: To monitor account activity for signs of problem gaming, apply deposit limits or self-exclusion settings you have requested, and send session reminders where enabled.
• Security and fraud prevention: To detect and prevent multi-accounting, bonus abuse, unauthorised access, money laundering and other prohibited activities outlined in our Terms and Conditions.
• Customer support: To investigate and respond to queries, complaints and disputes raised through our support channels.
• Platform improvement: To analyse aggregate usage patterns and improve the performance, design and feature set of the r789 app and website.
• Legal compliance: To meet any applicable legal obligations that require us to retain or disclose certain information.

r789 does not use your personal data to build advertising profiles or to serve targeted advertisements on behalf of third parties.

4 Data Sharing & Third Parties

r789 does not sell your personal data to any third party. We may share your data with third parties only in the following limited circumstances:

• Payment processors: When you make a deposit or request a withdrawal, your relevant financial details are shared with the payment provider you select — such as JazzCash, Easypaisa or your bank — strictly for the purpose of completing the transaction.
• Game content providers: Third-party studio providers that supply live dealer games and slot titles may receive limited session data necessary to deliver the game. These providers operate under strict data processing agreements with r789.
• Identity verification services: If you are asked to complete a KYC (Know Your Customer) verification, your identity documents may be shared with a secure third-party verification service for the sole purpose of confirming your identity and age.
• IT and infrastructure providers: Cloud hosting, database management and security monitoring providers may have access to platform data as part of their contracted services. All such providers are bound by confidentiality agreements.
• Legal requirements: r789 may disclose personal data where required to do so by applicable law, court order, or in response to a legitimate request from a public authority. We will only disclose the minimum information necessary to comply.

All third parties who receive data from r789 are required to process it only for the specific purpose for which it was shared and to maintain appropriate security standards. r789 does not transfer your personal data to parties in countries with inadequate data protection standards without implementing appropriate safeguards.

5 Data Retention

r789 retains your personal data for as long as your account remains active and for a reasonable period afterwards to meet our legal, operational and compliance obligations. Specific retention periods vary depending on the type of data:

• Account and identity data is retained for the duration of your account and for a minimum of five years after account closure, as required for anti-fraud and compliance purposes.
• Financial transaction records including PKR deposit and withdrawal history are retained for a minimum of five years to meet financial record-keeping obligations.
• Gaming activity data such as bet history and session logs are retained for up to three years after your last activity on the platform.
• Customer support communications are retained for up to two years from the date of the last interaction.
• Technical data such as IP logs and device information is retained for up to twelve months for security monitoring purposes.

When data is no longer required for any legitimate purpose, it is securely deleted or anonymised so that it can no longer be linked back to you as an individual. If you request deletion of your account, r789 will action this request subject to any overriding legal obligation to retain specific records.

6 Security Measures

r789 takes the security of your personal data seriously and implements a range of technical and organisational measures to protect it against unauthorised access, disclosure, alteration or destruction. Our security practices include:

• TLS encryption: All data transmitted between your device and r789 servers is encrypted using Transport Layer Security (TLS) protocols to prevent interception in transit.
• Access controls: Access to personal data within r789's systems is restricted to staff who have a genuine operational need to access it, and all access is logged and monitored.
• Password hashing: Account passwords are never stored in plain text. They are hashed using industry-standard cryptographic methods so that even r789 staff cannot read your password.
• Fraud monitoring: r789 operates continuous automated monitoring of account activity to detect unusual patterns consistent with fraud, account takeover or money laundering.
• Regular security reviews: Our platform and infrastructure undergo periodic security assessments to identify and address vulnerabilities before they can be exploited.

While r789 implements strong security measures, no online platform can guarantee absolute security. You also have a role to play in keeping your account secure — use a strong, unique password, do not share your login credentials with anyone, and contact r789 support immediately if you suspect your account has been compromised.

7 Cookies & Tracking Technologies

r789 uses cookies and similar tracking technologies on the website and app to provide a functioning, personalised and secure experience. A cookie is a small text file stored on your device when you visit a website. We use the following categories of cookies:

• Essential cookies: These are required for the platform to function. They manage your login session, maintain your language preferences and ensure secure page navigation. These cannot be disabled without breaking core platform functionality.
• Performance cookies: These collect anonymised data about how pages are used — which sections are visited most, how long sessions last and where errors occur. This data helps us improve the platform experience for all players.
• Functional cookies: These remember your account preferences such as preferred game categories, display settings and notification choices so that you do not have to reset them each time you log in.
• Security cookies: Used to detect and prevent fraudulent activity, including bot access, credential stuffing attempts and suspicious navigation patterns.

r789 does not use third-party advertising cookies or tracking pixels for marketing profiling. You can manage cookie preferences through your browser settings, though disabling essential cookies will affect your ability to use the platform properly.

8 Your Rights

As an r789 player, you have the following rights in relation to your personal data. To exercise any of these rights, contact r789 customer support — we will respond to all verified requests within a reasonable timeframe:

• Right to access: You may request a copy of the personal data that r789 holds about you. We will provide this in a clear, readable format.
• Right to rectification: If any personal data we hold about you is inaccurate or incomplete, you have the right to request that it be corrected. You can update basic account details directly through your account settings.
• Right to erasure: You may request that r789 delete your personal data. We will action this request where no legal obligation requires us to retain the data. Note that financial transaction records may need to be retained regardless of a deletion request.
• Right to restriction: In certain circumstances, you may request that we limit the processing of your personal data — for example, while a dispute about the accuracy of your data is being resolved.
• Right to data portability: You may request that we provide your personal data in a structured, machine-readable format so that it can be transferred elsewhere if needed.
• Right to object: You may object to the processing of your personal data for any purpose where that processing is based on our legitimate interests, rather than on a legal obligation or contractual necessity.

r789 will not charge a fee for handling reasonable data rights requests. We may ask you to verify your identity before processing a request to ensure we do not inadvertently disclose or delete data belonging to another person.

9 Minors

r789 is strictly an adults-only platform. We do not knowingly collect personal data from any individual under the age of 18. If you are under 18, you must not register an account or use the r789 platform in any capacity.

If r789 becomes aware that personal data has been collected from a person under the age of 18 — whether through a false declaration of age at registration or any other means — we will immediately close the account, delete all associated personal data where legally permissible, and forfeit any funds held in the account.

If you are a parent or guardian and believe that a minor in your care has registered an account on r789, please contact our support team immediately so that we can investigate and take appropriate action without delay.

10 Changes to This Privacy Policy

r789 may update this Privacy Policy from time to time to reflect changes in our data practices, platform features or applicable legal requirements. When changes are made, the revised policy will be published on this page with an updated "Last updated" date shown at the top.

For material changes that significantly affect how your data is used, r789 will make reasonable efforts to notify registered players in advance — either via email or through a notice displayed within the platform. Your continued use of r789 after an updated policy has been published constitutes your acceptance of the revised terms.

We recommend checking this page periodically, particularly if you notice that the "Last updated" date has changed since your last visit. Staying informed about how your data is handled helps you make confident decisions about your use of the platform.

11 Contact Us

If you have any questions, concerns or requests relating to this Privacy Policy or the handling of your personal data, please get in touch with the r789 support team. Our team is available around the clock to assist you.

You can reach r789 support through the live chat feature available on the platform, or by writing to us at the email address displayed in the footer of this page. When contacting us regarding a data rights request, please include your registered username and a brief description of your request so that we can assist you as efficiently as possible.

r789 is committed to resolving all privacy-related queries promptly and transparently. We take every inquiry seriously and aim to provide a clear, helpful response to every player who reaches out to us.